VoIP

A high-quality VoIP phone solution will reduce your phone line charges by up to 75%

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Mercury IT can offer SIP trunks as a low-cost replacement for traditional PRI or analogue circuits, that work with your existing on-premise PBX system.

Alternatively our Cloud PBX solution provides advanced call function capabilities while allowing businesses an affordable and configurable solution. The cloud solution allows users in remote locations to be seamlessly integrated under a single unified plan, reducing toll costs significantly for your organisation.

Our Cloud PBX platform also provides advanced capabilities and features, such as desktop and smartphone applications for integrated communications on the go.

What is VoIP?

VoIP stands for “Voice over Internet Protocol”, which is a technology that allows you to make phone calls using your broadband connection instead of your regular phone service

  • You can keep your existing phone numbers
  • Existing phone hardware can be used with a VoIP adaptor, or new VoIP hardware can be purchased

Cloud Calling for Microsoft Teams

Teams is Microsoft’s hub for collaboration and communications in Microsoft 365, and provides integrated chat, online meetings and phone system functionality. Now available is Cloud Calling for Microsoft Teams.

Hosted PBX

An affordable phone system with business class features. Our hosted PBX makes advanced VoIP technology and call features available to all businesses As it is hosted in our datacentres there is no initial hardware cost and no ongoing upgrade costs Allows users in remote locations to be seamlessly integrated under a single unified plan. Call features include:

Auto-attendant

Call forward

Call on-hold

Call transfer

Call waiting

Call return

Call queuing

    Pickup group

    Caller ID blocking

    Call Screening

    White/Black lists

    PIN authorisation

    Simultaneous ringing

    Call recording

    Conference calling

    Distinctive ringing

    Voicemail

    Voicemail to email

    Visual voicemail

    Do not disturb

    Multiple phone device support

    Follow me

    Short code dialling

    Direct dial numbers

      Inbound automatic failover routing

      Music on-hold

      Wakeup call

      Video calling

      Geographic nomadicity

      Remote call back

      Remote dial tone

      Bria Softphone

      Bria is a softphone application that enables you to manage your communications easily and efficiently – all from your desktop computer and smartphone. Allowing you to replace or complement your desk phone setup.

      The benefits of BRIA include:

      Avoiding call forwarding charges to mobile

      Allows you to answer calls on your mobile, helpful for when you’re out of office

      BRIA offers Microsoft Outlook and Salesforce integration

      BRIA comes with Voice and video calling fuctionality

      BRIA Microsoft Dynamics CRM CTI Integration