IT Support services for retail Businesses
Reliable IT support that keeps your stores open, your staff productive, and your customers happy.
Get in Touch
Get in Touch
Give us a call on 0508 486 372 or fill out the contact form below:
Home » Our Sectors »
In retail, technology downtime isn’t just inconvenient it directly impacts sales, staff morale, and customer experience. From POS systems and in‑store networks to head office systems and cloud services, retail environments demand fast, reliable, and responsive IT support.
That’s where Mercury IT comes in.
With decades of experience supporting multi‑site and fast‑moving businesses across New Zealand, we deliver IT support designed specifically for the pace and pressures of retail operations.
Retail IT is different. When something breaks in‑store, it needs to be fixed now, not tomorrow.
We work with retail businesses ranging from single‑store operators to multi‑location and franchise environments. Our team understands the challenges faced by both store staff on the ground and head office teams responsible for keeping everything running smoothly.
Whether it’s a POS issue during peak trading, connectivity problems across multiple sites, or the need to standardise systems as you grow, we provide practical, business‑focused IT support that keeps retail moving.
Our Retail IT Support Services Include:
Proactive, Managed IT Support
We monitor and manage your systems to identify issues before they impact trading. Many problems are resolved remotely, reducing downtime and disruption to your stores.
Fast Remote and On‑Site Support
Our local teams across New Zealand provide responsive remote support, with on‑site assistance available when required — ensuring help is never far away.
Secure, Scalable Retail Systems
From cybersecurity and data protection to cloud services and network reliability, we help protect your business while ensuring your IT environment can scale as your retail footprint grows.
Microsoft 365 & Cloud Enablement
We help retailers get more value from Microsoft 365 and cloud platforms — improving collaboration between stores and head office, streamlining processes, and enabling flexible, modern ways of working.
One IT Partner, End‑to‑End
With Mercury IT, you deal with one trusted provider for IT support, infrastructure, cybersecurity, cloud services, telecommunications, and strategy — simplifying management and accountability.
Mercury IT can also provide on-site support across Australasia, with our technical support team based in Sydney, Melbourne, Auckland, Wellington, Christchurch, Hamilton, Tauranga, and Queenstown, who manage resolution of all issues and can come to your office if required.
Local Support. Nationwide Capability
Mercury IT has offices and support teams across New Zealand, backed by a nationwide partner network. This allows us to support retail businesses wherever they operate whether that’s one store, multiple locations, or a growing national footprint.
Our service‑led approach means we focus on understanding your retail operations first, then tailoring IT services to support your goals, not just fixing technology, but enabling your business.
Let’s Keep Your Retail Business Running
If you’re looking for an IT partner who understands retail, responds quickly, and takes a proactive approach to keeping your systems secure and reliable, Mercury IT is here to help.
Talk to us today about IT support for your retail business.