Mercury IT is an ICT Services organisation located in Auckland, Wellington, Hamilton and Melbourne. We have been providing Technology solutions for over 25 years. We manage IT services for more than 3,000 users, 250+ servers and approx 200+ organisations.
We have over 25 years’ experience providing secure, reliable and quality IT support and infrastructure solutions for a variety of clients including corporations, not-for-profit organisations and multi-site businesses.
Who We Are
We have a team of 40 professionals, including qualified technical engineers, software developers, project managers and administrators who work hard to deliver results and drive innovative IT solutions. This ensures that your organisation’s technology is in safe hands now, and future-proofed for tomorrow. The team is led by Corry Tierney, Pauline Arkinstall, Elliott Breen, Peter Moran, and Jason Peak.
Technical Services (NZ)
Technical Services (Aus)
Network & Technical Services (Hamilton)
General Manager (Tauranga)
How We Deliver a Service
Our approach is 100% client focused. We need to understand your requirements and business strategy and ICT needs and to provide a comprehensive managed services program that meets these needs, with a fixed monthly budget your business.
Our values are represented by these key words: Passionate, Trust, Innovative, Secure & Client Service Focused.
Our Service & Client Delivery Focus
Rather than being a team of technicians working on technology solutions, we are a service company delivering technology.
All of our team is aligned with our culture, values and service driven approach. Recruitment and retention of our staff is critical to our success.
The average no of years for retention of our team is 4.75 and the top 5 (excluding directors) average is 14.6 years
Excellent feedback: 87.9%
Good feedback: 10.2%
Poor feedback: 1.9%
Our online client portal provides:
- Voice call and billing data
- Configuration items for workstations, servers, network nodes, etc
- Service tickets
- Change Management
- Call centre graphs and data (if applicable)
- Agreement invoice details
- Microsoft 365 licenses
User ratings of our service
Comprehensive ICT support means you deal with just one company for all your ICT requirements with a ICT single service desk for your staff to contact.
Our approach is 100% client focused we are proactive and are always looking for ways to improve our services. This includes our client portal, technical support chat and self-help knowledgebase
What We Can Do For You
Our primary objective is to provide you with quality IT services & support.
We understand that your IT infrastructure & security is just as critical to the running of your business whether home or office based. Our IT solutions are bespoke for every customer to meet your individual needs.
Have highly skilled technicians located in 15 sites throughout NZ and Australia with ability to provide remote support to customers.
Retention of our staff is critical to our success. Retention of our team is 4.75 years and the top 5 (excluding directors) average is 14.6 years.
Our positive support incident user rating feedback is 98.1% when combined with Excellent (87.9%) and Good (10.2%).
Majority (80%) of support calls are resolved 1st time over the phone/email by our Microsoft qualified service desk.
Mercury IT offers a full set of Technology services from Infrastructure, ICT Service Desk, Internet, WAN, Voice, Microsoft 365 and Web/Software Development
Ownership of our infrastructure and network allows us to consistently deliver reliability and performance our customers expect. And it keeps us more accountable
We have infrastructure in multiple data centres creating a high level of redundancy and resilience in our network
Our approach is 100% client focused, we are proactive and are always looking for ways to improve our services. This includes our client portal, technical support chat and self-help knowledgebase
We aim to provide the best solution for each individual client; from infrastructure, hybrid solutions and software licensing to account management and reporting.
All our team have completed Police checks.