Microsoft Certified AI

Transform Your Business

Get in Touch

Home » Our Services » Cloud Services » Microsoft 365 & Azure » Microsoft Certified AI

Discover the Power of AI
Securely, Simply, and Seamlessly.

At Mercury IT, we help New Zealand businesses harness Microsoft’s cutting-edge AI tools to work smarter, faster, and more securely. Whether you’re streamlining reports, automating processes, or unlocking deep insights, our Microsoft-certified solutions are designed to fit perfectly into your existing ecosystem, with zero disruption and enterprise-grade peace of mind.

What is a Copilot Agent?

A Copilot agent is an AI-powered tool that extends the capabilities of Microsoft 365 Copilot by providing specialized assistance for specific tasks or business processes. Think of them as tailored AI assistants that connect to your organization’s data and knowledge sources, enabling them to automate tasks, offer insights, and help users make informed decisions.

Here’s a more detailed breakdown:

  • Specialized AI Assistants:

    Copilot agents are built to handle specific tasks or scenarios, acting as expert systems that work on behalf of individuals, teams, or organizations.

  • Extending Copilot’s Functionality:

    They enhance Copilot’s capabilities by connecting to various data sources, including internal knowledge bases, SharePoint sites, and other applications.

  • Automating Tasks and Processes:

    Agents can automate repetitive tasks, summarize information, retrieve specific data, and even perform actions like sending emails or updating records.

  • Improving Decision-Making:

    By providing access to relevant information and insights, agents help users make more informed decisions and streamline their workflows.

  • Customization and Flexibility:

    Copilot Studio allows organizations to create their own custom agents, tailoring them to their specific needs and workflows.

  • Examples of Use Cases:

    Agents can be used for tasks like answering employee questions, managing inventory, analyzing data, or even streamlining complex business processes like freight invoicing.

  • Integration with Copilot:

    Agents are accessible through Copilot Chat and other Microsoft 365 applications, making it easy for users to leverage their capabilities.

What is a Copilot agent? Diagram

Microsoft-Certified AI Solutions

Enterprise AI that plays nicely with everything else.

Our team brings Microsoft’s AI stack into your world, CRM automation that actually understands your sales process, workflow intelligence that learns from your team, and data insights that speak your language. All built on the platform you already trust.

Let Your Experts Be Experts Again

Stop paying specialist rates for spreadsheet work.

When AI handles the routine, report generation, data entry, process tracking, your best people focus on what only humans can do: strategy, relationships, and innovation. Watch your team’s potential unleashed as mundane tasks disappear.

AI That IT Actually Approves

Security-first, compliance-ready, no surprises.

Built on Microsoft’s enterprise infrastructure with your existing security policies, user permissions, and data governance. Your AI tools inherit the same protections as Teams and SharePoint. No shadow IT, no data leaks, no headaches.

Ready to explore what’s possible?

Let’s talk about where AI could transform your business, no commitment, just clarity.

✓ Microsoft Certified Partner
✓ NZ-based support team
✓ Enterprise security standards

Frequently Asked Questions

What kind of AI solutions does Mercury IT provide?

We deliver Microsoft-certified AI solutions tailored to business needs, including automated reporting, document processing, CRM insights, workflow optimisation, and intelligent data analysis. All built within the Microsoft ecosystem for seamless integration and enterprise security.

Is this AI safe and compliant for enterprise use?

Yes. Our solutions are built on Microsoft’s trusted infrastructure, meaning they follow your existing security policies, compliance requirements, user permissions, and governance settings. No data leaves your environment, and there’s no “shadow IT.”

Do I need to be using Microsoft 365 or Azure to benefit from this?

Our AI tools work best when integrated into Microsoft platforms such as Microsoft 365, Dynamics 365, Power BI, and Azure. If you’re already using Microsoft products, we can enhance their capabilities with intelligent automation and insights.

What’s included in the Free AI Assessment?

We review your current business workflows, identify areas for potential automation or AI integration, and offer a no-obligation report outlining opportunities, tools, and estimated ROI, all based on your unique environment.

How long does it take to implement AI solutions?

It depends on the scope, but many clients start seeing results within weeks. Our team follows a staged approach to minimise disruption and deliver quick wins, especially for automating reporting and document workflows.

Can I start small and scale up later?

Absolutely. Many clients begin with a single AI-powered process (like automated reporting or document classification) and expand once they see the impact. Our solutions are modular and scalable.

Is support available locally?

Yes. We’re a New Zealand-based Microsoft Partner with a local support team that understands Kiwi businesses and compliance needs.