About Us
Get in Touch
Get in Touch
Give us a call on 0508 486 372 or fill out the contact form below:
Mercury IT is an ICT Services organisation with locations in Auckland, Wellington, Hamilton, Tauranga, Queenstown, Christchurch, Sydney and Melbourne. We have been providing Technology and Software solutions to customers in New Zealand and Australia since 1980. We manage IT services for more than 3,000 users, 250+ servers and approx 200+ organisations.
With decades of experience providing secure, reliable and quality IT support and infrastructure solutions for a variety of clients including corporations, not-for-profit organisations and multi-site businesses.
Who We Are
We have a team of 50 IT professionals, including qualified technical engineers, software developers, project managers and administrators, who work hard to deliver results and drive innovative managed IT services, cybersecurity solutions, cloud technologies, and IT support. Your organisation’s technology is in safe hands today and fully future proofed for tomorrow. Our experienced IT specialists are led by Corry Tierney, Pauline Arkinstall, Elliott Breen, Peter Moran, and Jason Peak.
Corry Tierney
Director
Pauline Arkinstall
Director
Jane Sutherland
Strategy
Elliott Breen
Technical Services (NZ)
Jason Peak
Technical Services (Aus)
Richard Lummus
Network & Technical Services (Hamilton)
Karen Saunders
General Manager (Tauranga)
Peter Moran
Developer Services
Karthic Prashanth
Provisioning Services
Richard Haakma
Network Services
Jason Braun
Technical & Cyber Security Services
Bevan Clarke
General Manager - Central Otago
How We Deliver a Service
Our approach is 100% client focused. We work to understand your business goals and ICT needs so we can tailor a managed services program to your organisation. With solutions aligned to your strategy and delivered on a fixed monthly budget, you gain customised IT services that support growth and ensure stability.
Our values are represented by these key words: Passionate, Trust, Innovative, , Integrity, Committed, Secure & Client Service Focused.
Our Service & Client Delivery Focus
Rather than being a team of technicians working on technology solutions, we are a service company delivering technology.
All of our team is aligned with our culture, values and service driven approach. Recruitment and retention of our staff is critical to our success.
The average no of years for retention of our team is 4.75 and the top 5 (excluding directors) average is 14.6 years
Excellent feedback: 87.9%
Good feedback: 10.2%
Poor feedback: 1.9%
Our online client portal provides:
- Voice call and billing data
- Configuration items for workstations, servers, network nodes, etc
- Service tickets
- Change Management
- Call centre graphs and data (if applicable)
- Agreement invoice details
- Microsoft 365 licenses
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User ratings of our service
Comprehensive ICT support means you deal with just one company for all your ICT requirements with a ICT single service desk for your staff to contact.
Proactive and responsive, consistently enhancing our client portal, support chat, and knowledge base to ensure support is seamless, responsive, and easy to access.
What We Can Do For You
Our primary objective is to provide you with quality IT services & support.
We understand that your IT infrastructure & security is just as critical to the running of your business whether home or office based. Our IT solutions are bespoke for every customer to meet your individual needs.
Our Differentiators
Have highly skilled technicians located in 15 sites throughout NZ and Australia with ability to provide remote support to customers.
Retention of our staff is critical to our success. Retention of our team is 4.75 years and the top 5 (excluding directors) average is 14.6 years.
Our positive support incident user rating feedback is 98.1% when combined with Excellent (87.9%) and Good (10.2%).
Majority (80%) of support calls are resolved 1st time over the phone/email by our Microsoft qualified service desk.
Mercury IT offers a full set of Technology services from Infrastructure, ICT Service Desk, Internet, WAN, Voice, Microsoft 365 and Web/Software Development
Ownership of our infrastructure and network allows us to consistently deliver reliability and performance our customers expect. And it keeps us more accountable
We have infrastructure in multiple data centres creating a high level of redundancy and resilience in our network
Our approach is 100% client focused, we are proactive and are always looking for ways to improve our services. This includes our client portal, technical support chat and self-help knowledgebase
We aim to provide the best solution for each individual client; from infrastructure, hybrid solutions and software licensing to account management and reporting.
All our team have completed Police checks.
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