Unified Service Desk

Integrate your CRM software with VoIP or softphone service

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Connect Dynamics (CRM) software to your Bria Softphone with a unified service desk (USD).

Dynamics CRM: Customer Engagement App in Dynamics 356 cloud base solution.

Unified Service Desk: Dynamics CRM configurable framework for building applications for call centres.

Configurable framework

Unified view for customer data
Integration with phone, email and chat
Aggregate diverse information
Embed external applications right on the interface
Customizable agent desktop application

Bria-softphone: Desktop softphone application.

Other features available:

The Call Center operation can be implemented for search and displaying CRM entities (eg Accounts, Contacts) when matching, not matching and multiple match scenarios of inbound calls and emails.
The customization of screens

Unified Service Desk-Activity reminders