IT Provider for New Zealand Businesses
If you need expert technical support or advice in NZ, we serve businesses across Auckland, Wellington, Christchurch, Hamilton, Tauranga, and Queenstown with tailored IT support services.
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Give us a call on 0508 486 372 or fill out the contact form below:
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Looking for a reliable IT provider in New Zealand? Mercury IT has been delivering trusted, proactive IT support and managed services to businesses across Auckland, Wellington, Christchurch, Hamilton, Tauranga, and Queenstown for over 25 years. Whether you need full network management or scalable IT support, we tailor our services to meet the unique needs of your organisation.
We Support
Citrix
Secure, contextual, unified digital workspaces with intelligence from Citrix
Linux
Open-source unix-like operating systems based on the Linux kernel
Mac
Does your organisation need support for MAC computers and peripherals?
Microsoft
We are experts in providing support to Microsoft operating systems
As your trusted IT support provider, Mercury IT ensures fast, efficient helpdesk support, just a phone call or email away. Over 80% of support requests are resolved on the first contact, and more than 90% are handled remotely without the need for an on-site visit. Our experienced technicians are committed to delivering technical excellence and rapid resolution for every issue.
Our IT Support Services Include:
ICT Support Desk Services (remote and on site support available up to 24 x 7)
Workstation Support (Windows and MAC)
Managed Server Infrastructure Support (Windows, Linux and MAC)
Managed Network Support
Backup & Recovery Services
Disaster Recovery Services
Security
Managed Services Agreements
NZ Regional and Trans-Tasman Support
Mercury IT can also provide on-site support across Australasia, with our technical support team based in Sydney, Melbourne, Auckland, Wellington, Christchurch, Hamilton, Tauranga, and Queenstown, who manage resolution of all issues and can come to your office if required.
Mercury IT customises support and managed services to match your business needs and IT environment. We offer tailored service agreements, including fixed-price options, to give you predictable, cost-effective IT support that grows with your organisation.
Included in your managed services agreements is proactive support, where our helpdesk service staff proactively monitor your systems, and can frequently identify imminent issues before they occur. In many cases, we manage your systems and resolve issues without having to visit your offices, which can save your organisation time and money.
Using our on-premise server management services, you can maintain your existing on-site infrastructure, without the overhead of maintaining full-time support staff. As part of our managed services agreement, we can monitor and upgrade your systems, provide operational maintenance, and offer remote and on-site monthly monitoring.
Alongside our support services, we offer software development, security, strategy, and infrastructure as a service, and telecommunications services, to offer your business a single provider for all your ICT requirements.