About Mercury IT


Why Choose Us?

Backed by more than 20 years’ experience, we pride ourselves on providing reliable, secure, well-managed, cost effective IT consultancy and support services to support your Organisation.
 

Who We Are

Mercury IT is a Trans-Tasman, full service ICT company, with offices in Auckland, Wellington, and Melbourne. We have over 20 years' experience providing secure and robust IT support and infrastructure solutions for a variety of clients including corporations, not-for-profit organisations and multi-site businesses.

We have a team of 35 professionals, including qualified technical engineers, software developers, project managers and administrators who work hard to deliver results and drive innovative IT solutions. This ensures that your organisation's technology is in safe hands now, and future-proofed for tomorrow.


What We Do

We provide your organisation with complete, end-to-end IT solutions, from service desk, to software development; server management and security. We can also provide you with competitive communications services such as Fibre Internet and Cloud PBX phone systems.

We focus on delivering reliable, secure, well-managed, and cost-effective ICT systems and infrastructure services. This allows you to spend less time concerned with managing your technology, and more time focused on running your core business.

When you engage with us, you can deal with one provider for all of your ICT requirements, with a single point of contact, and comprehensive support from specialised IT and communications help desk teams, managed through a single support system.


Our services include

How We Work

Mercury IT is your ICT partner, offering an account management approach to your managed services solution.

  • Do you have any IT, phone or internet problems that are giving you a headache?
  • Do you have confidence that your data and systems are being backed up regularly and can be restored when needed?
  • Would it be an advantage for all your IT support and telecommunications issues to be dealt with by one Trans-Tasman support desk?

Our Steps to Success:

  1. INITIAL FREE IT CONSULTATION AND AUDIT – A member of our technical team will meet with you, assess your current and future IT needs, and listen to any IT challenges you might be currently facing.  We can also review your telecommunications services if appropriate. We will then provide you with a proposal that includes recommendations about how we can maintain and improve your current ICT set-up.
  2. ACCOUNT MANAGEMENT APPROACH – We become your ICT partner, responding strategically to the changing needs of your business and becoming an integral part of your wider team.
  3. PRICING CERTAINTY – We provide fixed-cost budgets and service delivery for technical projects, enabling you to confidently project your ICT figures.
  4. SKILLED SUPPORT STAFF - When an issue arises, our skilled support staff are just a phone call away, and offer rapid response, with over 90% of issues solved remotely, and over 50% of those as a first time fix. That means less down time and a more productive business for you.
  5. FULL AFTER-SALES SERVICE – Included in our Managed Services Agreement are regular onsite service visits by our senior technical engineer and regular meetings with a member of the Mercury IT management team.